Having the assurance of someone being onsite is a great thing to have. Of course, this might not be a realistic solution due to budget constraints. With the economy as it currently is, small businesses can not afford to have IT staff on a full time basis. NetCal’s Scheduled Onsite Support Services provide companies with onsite support on scheduled days of the week.
The truth of the matter is, remote support is great for 90% of the tasks out there, but there is still a need to have someone onsite. Once onsite, our engineers can perform maintenance on your network and provide desktop support to your users that can’t be done remotely. Of course, should the need arise, our enginers can also be deployed onsite on non-scheduled days. Our clients love this service offering because it is so efficient. Non-urgent issues can be compiled and consolidated for the onsite engineer to resolve during his scheduled visit. Accountants prefer this method because it helps maintain a steady and predictable expense.
• Have onsite IT staff with the cost of a part time Network Administrator
• Companies interested in outsourcing their IT tasks to a professional group of skilled engineers.
• Companies who want to proactively and regularly maintain their IT environment
• Companies who has users with a need for onsite desktop support
• Highest priority response time when offsite
• Discounted Rates
• Multi-level SLAs
• Detailed project logs
• Planned after-hour projects does not incur a rate increase
• MON – Remote Monitoring Service
• TIX – Online Trouble Ticketing System
Scheduled Onsite support services center on a more proactive approach to IT support. The relationship from NetCal’s’ point of view is closer to that of a partnership. We take responsibility in providing the most secure and stable IT environment for your specific business needs. Clients can choose to have NetCal perform scheduled maintenance services weekly, bi-weekly, or monthly. An engineer can also be onsite on a regular basis to handle support requests from users. No matter the situation or hours, NetCal will provide support to ensure your business is operational 24/7. Emergency services and planned after-hour services are provided without additional premiums.
Acme, Inc. is a non-profit that is is dedicated to creating and fostering a dynamic local arts environment by providing funding, advocacy and support services to the region’s arts organizations and artists. As a grantmaking agency, they provide funding and fundraising support services to more than 140 local arts organizations and individual artists. We also provide advocacy, marketing, and support services to more than 600 local arts organizations and strive to help make the arts accessible to our youth.
As a non-profit, Acme, Inc. had 3 requirements: Stable monthly expenses, with a buffer for future projects or unexpected emergencies. A provider that can work with multiple equipment/software vendors since IT hardware is usually acquired through the generousity of donors. Onsite support for it’s desktop users.
How NetCal’s Scheduled Onsite Support Services can help
NetCal initially developed a support agreement that would account for user support, hardware migration/consolidation, future projects, and emergency services. They also consulted and implemented on the most efficient way to utilize the donated hardware Acme, Inc. has accumulated. Once a plan was set, the migration from a Windows workgroup environment on old hardware to a Windows 2003 AD Domain with newer hardware was completed in stages. As part of the migration process, users were trained on any changes that will have a direct effect on them, while critical downtime was performed over the weekend.
Currently, Acme, Inc. enjoys a stable network environment and a close relationship with our engineers. When projects come up, their expenses remained fixed due to the pre-planned support service agreement. Users know exactly when their non-ciritical issues will be taken cared of. This symbiotic relationship allows NetCal to completely support Acme, Inc. while maintaining profitability.